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Toronto, Canada - July 31, 2026
EmpireOne BPO Solutions Rebrands as EmpireOneCX
EmpireOne BPO Solutions today announced its official rebrand to EmpireOneCX, marking the next phase in the company's evolution as a provider of customer experience (CX), business process outsourcing (BPO), digital support, and technology-enabled business solutions.
A Brand Built Around an Expanded Customer Experience Strategy
The rebrand reflects the company's continued growth beyond traditional outsourcing services and reinforces its commitment to delivering integrated customer experience solutions that combine skilled talent, operational excellence, and modern technology.
While the company will now operate under the EmpireOneCX brand, its ownership, legal entity, leadership, client relationships, and service commitments remain unchanged.
The transition to EmpireOneCX better represents the company's broader vision of helping organizations build meaningful customer relationships through omnichannel support, customer care, back-office operations, technical support, sales, digital engagement, and business process optimization.
Leadership Comment
"This rebrand represents more than a new name-it reflects the direction of our business and our commitment to delivering exceptional customer experiences in an increasingly digital world."
Fawad Nasir
President & CEO
"Our clients will continue working with the same trusted team while benefiting from an expanded portfolio of CX-driven solutions," Fawad Nasir said.
New Digital Presence
The new brand identity also aligns the company's digital presence under its new corporate website, https://empireonecx.com, providing clients and partners with a centralized platform to explore its services, industry expertise, insights, and career opportunities.
As part of this transition, EmpireOneCX is also updating its digital assets, including its LinkedIn Company Page, to reflect the new corporate identity and ensure consistency across all customer and partner touchpoints.
No Disruption for Existing Clients
Existing clients will experience no disruption during the transition. All active contracts, support channels, operational processes, and service delivery teams will continue to operate as usual.
The rebrand serves as a strategic positioning initiative that strengthens the company's presence in global customer experience and outsourcing markets.
About EmpireOneCX
EmpireOneCX is a customer experience and business process outsourcing company delivering scalable, technology-enabled solutions to organizations worldwide.
The company provides customer support, technical support, back-office operations, sales support, digital customer engagement, and customized outsourcing solutions designed to help businesses improve operational efficiency and customer satisfaction.
By combining experienced professionals with modern technology, EmpireOneCX enables organizations to deliver exceptional customer experiences while accelerating business growth.
